Online Shop - FAQ
Payment Options
How do I pay for my order?
​We accept E-Transfer, and Credit Card. You can select your option at checkout. If choosing to pay by E-Transfer, you must submit it right after order is placed. If an E-Transfer is NOT received within 30 minutes of your placed order, we will not fulfill your order and it will be auto-cancelled.
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Where do you E-transfer my payment?
​Please E-transfer your payment to infoyycplantdelivery.com with your confirmation number (#). If an E-Transfer is NOT received within 30 minutes of your placed order, we will not fulfill your order and it will be auto-cancelled.
Delivery Options
Where do you deliver to and how much is the delivery fee?
​We offer Calgary local delivery daily to your doorstep for $8 on all orders over $30! If your order is placed before 4:00pm, then you are eligible to receive your order the next day or on a future date selected!
FREE delivery for any orders over $150.
For all Calgary surrounding areas, (High River, Okotoks, Airdrie, Langdon, Strathmore and Chestermere) delivery is $15 for orders over $60 only on specific days.
FREE delivery for any orders over $150
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If you have a unique request for your delivery, please contact us before placing an order to ensure we can assist you.
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Unfortunately, We do not offer delivery for rural areas.
Delivery fee is Subject to change at any point of time without notice.
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What is our delivery process?
When your order is confirmed, your order will be delivered on our next route that you selected.
It is important, to provide your full address including unit numbers (if applicable). If you reside in an apartment, condo or suite, please note the following:
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We do require that you meet us in the lobby or main area at the time of delivery to receive your order.
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For the safety of your plant, we will not leave this unattended.
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If you do not provide a buzzer number, your order will not be fulfilled.​
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Please use the notes section for any special delivery instructions.
Our goal is to ensure your plant arrives safe and healthy. ​We will provide a delivery notice day of as a reminder and a delivery confirmation. Please ensure to add us to your safe list to receive these notifications.
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During warmer months, your delivery will be contactless.
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During the winter months, it is important to ensure someone is available to receive your order.​
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What are your delivery times?
​Delivery days will vary based on number of ordered placed for city or town. However, please allow 2-5 business days for your delivery order. Delivery windows are below based on location:
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Calgary Delivery Hours
Weekends hours are 12:00 PM - 8:00 PM
​​* Note: Weekday cut off time for delivery day of is 4:00 PM the day before. Weekend cut off time for delivery day of is 4:00 PM the day before.
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High River and Okotoks Delivery Hours
Saturdays hours are 12:00 PM - 8:00 PM
​​Note: cut off time for delivery day of is 12:00 PM the day before.
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Chestermere. Langdon, Strathmore, Cochrane & Airdrie Delivery Hours
Sundays only from 12:30 PM - 4:00 PM
​​​Note: cut off time for delivery day of is 12:00 PM the day before.
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Please ensure to select the proper delivery route or pick up option for your area. Any errors to delivery route or pick up options may result in your order being moved to the next available route or pick up option.
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Can I choose my time for a delivery?
Our delivery routes are routed to provide the best and most efficient route possible. This to ensure we can complete all deliveries within the scheduled delivery window. We cannot always guarantee specific times for your order, however you can select your preferred day. If you need a specific timeframe, please email us as soon as possible at info@yycplantdelivery.com.
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What if I required an alternative delivery for my order?
If you require an alternative day , please reach out to us immediately to make adjustments. You can send us an email to info@yycplantdelivery.com. We will try our best to accommodate.
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Pick Up Options
Do you offer pick-up?
​Yes, we offer currently have a few pick up locations: 1) Calgary (community of Wolf Willow SE) 2)High River (community of Montrose SE) and 3) The Sister Studio High River (during their normal business hours). The address will be provided to you in a separate email when your plant is ready for pickup.
Please wait until you receive your ready for pickup confirmation is sent to arrange pick up.
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If ready to pickup status orders are not picked up within 5 business days, your order will be refunded and the items will be returned to our inventory.
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What are your pick-up windows?
​Due to the nature of living plants, all orders must be picked up within 1 week of the confirmation order date.
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Calgary Pick-Ups Hours
​Fridays from 1:00 PM - 8:00 PM
Saturdays from 9:00 AM - 6:00 PM
Sundays from 9:00 AM - 6:00 PM
*holiday hours in effect
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High River Pick-Ups Hours
Weekly Saturdays drop-off by 2:00 PM - MUST be picked up with 3 business days.
*times to be arranged/​holiday hours may vary
If you require an alternative date & time due to scheduling conflicts, please reach out to us before making your purchase at info@yycplantdelivery.com.
How does the pick up option work?
You can select to Pick Up option at one of our locations. The address will be provided to you in a separate email when your plant is ready for pickup.
Please wait until you receive your ready for pickup confirmation is sent to arrange pick up.
You must ensure to select the proper pick up option for your area. Any errors to pick up options may result in your order being moved to the next available pick up option.
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Do you offer shipping?
​We do not offer any shipping options at this time.
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Refunds/Return Policy
What is your refund policy?
​Due to the nature of plants, all live plants/florals/greens are a final sale. We do our very best to source our plants responsibly and check all plants thoroughly prior to releasing into our shop and to you. However, please feel free to reach out to us if there are any issues and we will address each situation on a case by case basis.
If you believe you have received a plant with pests or issues with your plant, firstly isolate the plant from your other plants. Secondly, take a photo of the pests (or webbing etc.) and send to info@yycplantdelivery.com within 24hrs of receiving your order. It is important to keep the plant in its original state it was recieved. We will assess the photo(s) and work with you to find a solution that works for both of us!
If you believe there are other issues with your plant, send to info@yycplantdelivery.com within 24hrs of receiving your order. We will try to help with the issue.
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​Refunds not offered for exclusions such as fungus gnats, seasonal plants, sale items, requires TLC plants, acclimated imports or plants that have been repotted.
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Once an order is processed and confirmed, this is considered a final sale.
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Can I return or exchange my plant related product?​
If you choose the wrong product or received a damaged product we will assist you with resolving the issue.
Any returns must be advised/received within 2 days by email to info@yycplantdelivery.com. All live plants are a final sale.
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Returns are accepted on unopened accessories only with a 15% restocking fee.
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Where do I return my product?
​If a return is accepted, all returns must be sent back to us to your nearest pick up location. The address will be provided to you at the time of agreement. This must be within 2 days (for live plants) or 5 days (non live products) of receiving your order.
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How is my refund processed?
​If a return is accepted, once returned to us we will arrange a refund in the payment that was received. Please note that such refunds can take up to 10 business days to process back to your original method of payment.
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Other Terms and Conditions
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YYC Plant Delivery makes every effort to ensure that the content of this website is complete and current. However, YYC Plant Delivery does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. YYC Plant Delivery reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you.
YYC Plant Delivery reserves the right to cancel any orders containing any error, inaccuracy or omission. If the price of any product you order was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price. We thank you for being a customer and appreciate your understanding.
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Lifetime Support
If you have questions about your plant at any point or are just not sure if it is doing something good or bad, we are always here for you to guide you in the right direction.
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Services- FAQ
What types of events do you have?
Our services can vary throughout the year and is based on the availability of a location. To get the latest availability of our services, please fill out the form of the services you are interested in.
To view our services, please visit all the services we have to offer.
Is there a deposit fee for bookings?
Yes, we require you to pay in full for all our services that are shorter than 30 days from the scheduled event date. If your booking is well in advance, you are required to pay the deposit fee of 50% at the time the invoice is issued to secure your spot or the option to pay in full. The remaining balance is due two weeks before the event date.
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Can I cancel my service booking?
If a your selected service is booked in advance at least 30 days before a scheduled event date, a refund is available (minus the deposit fee) or receive a credit to use at a later time (products purchased for your event may be subject to a 20% fee charge).
Can I reschedule my services booking?
Yes, you can reschedule your service for a later date based on availability and time. This may be subject to a charge if product has been ordered.
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Does your team travel, and is there a charge for travel?
Yes, we do travel within Calgary and the surrounding areas. For service bookings within Calgary, we charge a travel fee of $25. There is a minimum amount required based on services. We also offer services outside of Calgary, though additional travel fees may apply depending on the distance and specific circumstances.
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Is there a charge for setup?
Depending on the service selected or bulk orders, there may be a fee that applies. This can be discussed at the time of booking a service based on the scope required.
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Are there any processing fees?
Yes, a 2.9% per person processing fee may apply to all online transactions, including workshop bookings and product purchases. This fee helps cover transaction costs and ensures that your booking or purchase is processed smoothly through our third-party payment system. The processing fee, along with tax, is typically added to the total cost as a per-person transaction.
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Terms and Conditions
Guest release and waiver
In order to participate in a YYC Plant Delivery Workshop (including all public and private events, hereafter referred to as a “Workshop”), your Host(s) require(s) you to accept this Guest Release and Waiver, which is effective between you and your Host(s) as of the date when you first book or participate in a Workshop, whichever happens first. All terms not defined here have the meaning given them in the YYC Plant Delivery. Terms of Service.
You represent that you are 18 years of age or older. If you have a minor as a Guest or attending our workshops, you acknowledge and agree that you are solely responsible for that minor throughout the duration of your Workshop, and have read this Guest Release and Waiver and agree to it on the minor’s behalf. If you are booking a Workshop on behalf of other Guests, you will ensure, and you represent and warrant, that each Guest on whose behalf you book has read and agreed to this Guest Release and Waiver, which shall apply to each of them as if the reference to “you” was a reference to him/her.
You understand and acknowledge that the Workshop(s) you sign up to do may be hazardous and may carry the risk of injury or illness, including sickness, physical injury, property damage, disability, permanent paralysis, and death.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN EACH WORKSHOP, INCLUDING EACH WORKSHOP IN YOUR IMMERSIVE EXPERIENCE, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE HOST OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE WORKSHOP, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN THE WORKSHOP.
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Release and Waiver
You acknowledge and agree that:
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You have reasonably assessed the risks involved in the Workshop(s) and have made an informed and voluntary choice to participate.
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You alone, and not your Host(s), are responsible for determining your fitness for participating in the Workshop(s) and your ability to fully understand any directions or warnings presented.
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You will not participate in any Workshop(s) when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that Workshop(s).
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You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the Workshop(s). If you notice any hazard during a Workshop, you will stop participating in the Workshop immediately.
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TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE YOUR HOST(S) FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH YOUR WORKSHOP(S), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.
You intend this Guest Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the balance notwithstanding shall continue in full force and effect.
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Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSTS PROVIDE THE WORKSHOP(S) “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOST(S) EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.
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Indemnification
You agree that if, despite this Guest Release and Waiver, you or anyone on your behalf make a claim against the Host(s) relating to a Workshop, you will indemnify and hold the Host(s) harmless from any liability, demand, loss, damage, or costs which the Host(s) may incur as the result of such claim.
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You affirm that you HAVE READ THIS GUEST RELEASE AND WAIVER AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER, AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.
Workshops- FAQ
How often do you run workshops?
Our public workshops are held throughout the year, with dates varying based on location availability. To stay updated on the latest workshop offerings, we encourage you to subscribe to our email list and follow us on Facebook and Instagram.
If you’re interested in a private workshop, we’d be happy to accommodate you. We recommend booking for groups of 6 or more to create a more inclusive and enjoyable experience. For details on our workshops, please visit our workshops we have to offer.
Is there a deposit fee for booking private workshops?
Yes, we require full payment for workshops scheduled less within 30 days of the event. For bookings made well in advance, we ask for a 50% deposit upon invoice issuance to secure your reservation, with the remaining balance due two weeks before the event. Please note, late payments may incur additional fees or result in cancellation.
Are there any processing fees?
Yes, a small processing fee may apply to all online transactions, including workshop bookings and product purchases. This fee helps cover transaction costs and ensures that your booking or purchase is processed smoothly through our third-party payment system. The processing fee, along with tax, is typically added to the total cost as a per-person transaction.
If you have any questions about processing fees or need assistance with your payment, please don’t hesitate to contact us at info@yycplantdelivery.com.
Can I book a private workshop at your shop?
At this time, YYC Plant Delivery operates exclusively as an online business. However, we do partner with select locations to host workshops. Our main goal is to bring the plant party to you! If you’d like to learn more about our partner locations, check out our [list of partners here].
Keep an eye out for public workshops happening throughout Calgary and the surrounding areas!
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Can I cancel my workshop booking?
Public Workshops:
As these workshops are unique and involve logistics such as space rental and preparation time, we do not offer refunds. If you're unable to attend, you can transfer your spot to another person or opt for a DIY kit. For more information, please email us at info@yycplantdelivery.com.
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Private Workshops:
For bookings made at least 30 days in advance, we offer refunds (minus the deposit) or the option to receive credit for a future event. Please note, products purchased for your event may be subject to a 20% fee charge.
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Can I reschedule my private workshop?
Yes, you can reschedule your private workshop based on availability. Rescheduling may be subject to a fee, and we recommend doing so with as much notice as possible.
What happens if the number of guests can no longer make it for the private workshop?
We understand that plans can change! If guests are unable to attend, we can provide DIY kits for them. However, we cannot offer a refund for the difference in attendees. To avoid surprises, we suggest finalizing your guest list before booking. If you need to add more attendees, we can accommodate changes made at least two weeks in advance, but we can’t reduce the number of guests once the booking is confirmed.
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Does your team travel, if so is there a charge for travel?
Yes, we do travel within Calgary and the surrounding areas. For workshop bookings within Calgary, we charge a travel fee of $20. Please keep in mind there is a minimum amount required based on workshops. We also offer workshops outside of Calgary, though additional travel fees may apply depending on the distance and specific circumstances.
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How do I take care of my plants?
We provide aftercare instructions to ensure your plants stay healthy and thrive. If you need further assistance or have questions, feel free to reach out to us at info@yycplantdelivery.com.
Terms and Conditions
Guest release and waiver
In order to participate in a YYC Plant Delivery Workshop (including all public and private events, hereafter referred to as a “Workshop”), your Host(s) require(s) you to accept this Guest Release and Waiver, which is effective between you and your Host(s) as of the date when you first book or participate in a Workshop, whichever happens first. All terms not defined here have the meaning given them in the YYC Plant Delivery. Terms of Service.
You represent that you are 18 years of age or older. If you have a minor as a Guest or attending our workshops, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of your Workshop, and have read this Guest Release and Waiver and agree to it on the minor’s behalf. If you are booking a Workshop on behalf of other Guests, you will ensure, and you represent and warrant, that each Guest on whose behalf you book has read and agreed to this Guest Release and Waiver, which shall apply to each of them as if the reference to “you” was a reference to him/her.
You understand and acknowledge that the Workshop(s) you sign up to do may be hazardous and may carry the risk of injury or illness, including sickness, physical injury, property damage, disability, permanent paralysis, and death.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN EACH WORKSHOP, INCLUDING EACH WORKSHOP IN YOUR IMMERSIVE EXPERIENCE, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE HOST OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE WORKSHOP, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN THE WORKSHOP.
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Release and Waiver
You acknowledge and agree that:
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You have reasonably assessed the risks involved in the Workshop(s) and have made an informed and voluntary choice to participate.
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You alone, and not your Host(s), are responsible for determining your fitness for participating in the Workshop(s) and your ability to fully understand any directions or warnings presented.
-
You will not participate in any Workshop(s) when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that Workshop(s).
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You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the Workshop(s). If you notice any hazard during a Workshop, you will stop participating in the Workshop immediately.
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TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE YOUR HOST(S) FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH YOUR WORKSHOP(S), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.
You intend this Guest Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the balance notwithstanding shall continue in full force and effect.
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Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSTS PROVIDE THE WORKSHOP(S) “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOST(S) EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.
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Indemnification
You agree that if, despite this Guest Release and Waiver, you or anyone on your behalf make a claim against the Host(s) relating to a Workshop, you will indemnify and hold the Host(s) harmless from any liability, demand, loss, damage, or costs which the Host(s) may incur as the result of such claim.
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You affirm that you HAVE READ THIS GUEST RELEASE AND WAIVER AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER, AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.
About Us
YYC Plant Delivery – your local family owned botanical friend! Our mission? To bridge the gap between you and nature, one plant at a time!
Shop online for your leafy companions and have them delivered straight to your door!
Dive into the world of greenery with our plant workshops, where creativity blooms!
Elevate any occasion with our plant services, adding a touch of green to your next event!
Whether you're a beginner or an expert plant enthusiast, YYC Plant Delivery is here to nurture your passion for plants!
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Make sure to Follow us on Instagram and Facebook for our
latest updates and Weekly Arrivals.
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