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Frequently Asked Questions
Tropical House Plant

Online
Shop

Small Green Plants

Services
 

Plant Soil

Workshops
 

Plant Nursery

About Us
 

Online Shop - FAQ

Payment Options
 

How do I pay for my order?

​We accept E-Transfer, and Credit Card. You can select your option at checkout. If choosing to pay by E-Transfer, you must submit it right after order is placed. If an E-Transfer is NOT received within 30 minutes of your placed order, we will not fulfill your order and it will be auto-cancelled.

Where do you E-transfer my payment?

​Please E-transfer your payment to info@yycplantdelivery.com with your confirmation number (#). If an E-Transfer is NOT received within 30 minutes of your placed order, we will not fulfill your order and it will be auto-cancelled.

 


Delivery Options

 

Where do you deliver to and how much is the delivery fee?

​We offer free delivery will automatically apply to all qualifying orders over $50.00 before taxes within Calgary and Free delivery to all qualifying orders over $60.00 for all Calgary Surrounding Areas. (High River, Okotoks, Airdrie, Langdon, Strathmore and Chestermere).

 

Any orders under $50.00, there will be a delivery charge of $15.00 applied to the total amount for Calgary Orders and Any orders under $60.00, $20.00 delivery charge for all Calgary Surrounding Areas. (High River, Okotoks, Airdrie, Langdon, Strathmore and Chestermere).

Unfortunately, We do not offer Delivery for rural areas.

What is our delivery process? 
When your order is confirmed, your order will be delivered on our next route that you selected.

It is important, to provide your full address including unit numbers (if applicable). If you reside in an apartment, condo or suite, please note the following: 

  • We do require that you meet us in the lobby or main area at the time of delivery to receive your order. 

  • For the safety of your plant, we will not leave this unattended. 

  • If you do not provide a buzzer number, your order will not be fulfilled.​

  • Please use the notes section for any special delivery instructions. 

 

Our goal is to ensure your plant arrives safe and healthy. ​We will provide a delivery notice day of as a reminder and a delivery confirmation. Please ensure to add us to your safe list to receive these notifications.

  • During warmer months, your delivery will be contactless.

  • During the winter months, it is important to ensure someone is available to receive your order.​

What are your delivery times?

​Delivery days will vary based on number of ordered placed for city or town. However, please allow 2-5 business days for your delivery order. Delivery windows are below based on location: 

Calgary Delivery Hours 

Weekdays for Calgary are Wednesdays 5:00 PM - 8:00 PM

Weekends for Calgary are Saturdays 12:00 PM - 4:00 PM

​​* Note: Weekday cut off time for delivery day of is 11:59 PM the day before. Weekend cut off time for delivery day of is 10:30 AM the day before.

High River and Okotoks Delivery Hours

Fridays ONLY from 5:00 PM - 7:30 PM

​​Note: cut off time for delivery day of is 12:00 PM the day before.

Chestermere. Langdon, Strathmore, Cochrane & Airdrie Delivery Hours

Sundays only from 12:30 PM - 4:00 PM

​​​Note: cut off time for delivery day of is 12:00 PM the day before.

Please ensure to select the proper delivery route or pick up option for your area. Any errors to delivery route or pick up options may result in your order being moved to the next available route or pick up option. 

Can I choose my time for a delivery?

Our delivery routes are routed to provide the best and most efficient route possible. This to ensure we can complete all deliveries within the scheduled delivery window. We cannot always guarantee specific times for your order, however we can do our best to accommodate. If you need a specific timeframe, please email us as soon as possible at info@yycplantdelivery.com.

What if I required an alternative delivery for my order?

If you require an alternative date , please reach out to us before placing an order. You can send us an email to info@yycplantdelivery.com. We will try our best to accommodate.

Pick Up Options


Do you offer pick-up?

Yes, we offer currently have a few pick up locations: 1) Calgary (community of Wolf Willow SE) 2)High River (community of Montrose SE) and 3) The Sister Studio High River (during their normal business hours). The address will be provided to you in a separate email when your plant is ready for pickup. Please wait until you receive your ready for pickup confirmation is sent to arrange pick up. 

If ready to pickup status orders are not picked up within 5 business days, your order will be refunded and the items will be returned to our inventory.

What are your pick-up windows?

Due to the nature of living plants, all orders must be picked up within 1 week of the confirmation order date.

Calgary Pick-Ups Hours 

Mondays from 12:00 PM - 8:00 PM

Tuesdays & Wednesdays 9:00 AM - 5:00 PM

Thursdays from 9:00 AM - 8:00 PM

Fridays from 9:00 AM to 11:00 AM

Saturdays from 9:00 AM - 6:00 PM

Sundays from 9:00 AM - 6:00 PM

*holiday hours may vary

High River Pick-Ups Hours

Weekly Fridays drop-off by 2:00 PM - MUST be picked up with 3 business days.

*times to be arranged/​holiday hours may vary

If you require an alternative date & time due to scheduling conflicts, please reach out to us before making your purchase at info@yycplantdelivery.com. 

 

How does the pick up option work?

You can select to Pick Up option at one of our locations. The address will be provided to you in a separate email when your plant is ready for pickup.

 

Please wait until you receive your ready for pickup confirmation is sent to arrange pick up. 

 

You must ensure to select the proper pick up option for your area. Any errors to pick up options may result in your order being moved to the next available pick up option.  

Do you offer shipping?

We do not offer any shipping options at this time.

What is combine to order?

​A combine to order is when you have multiple purchases that have not been delivered or picked up. You can select this option to have your order grouped together. One order must meet the threshold of a delivery or pick up option to qualify for this option. At the time of your combine to order option, you will need to add the confirmation number of your previous confirmed order in the "add a note" section before you check out.

If your combined to order total purchase amount meets the free delivery amount, please email info@yycplantdelivery.com for your delivery fee reimbursement. You will need to email all confirmation order numbers to have the refund applied.


Refunds/Return Policy

 

What is your refund policy?

​Due to the nature of plants, all live plants/florals/greens are a final sale. We do our very best to source our plants responsibly and check all plants thoroughly prior to releasing into our shop and to you. However, please feel free to reach out to us if there are any issues and we will address each situation on a case by case basis.

 

If you believe you have received a plant with pests or issues with your plant, firstly isolate the plant from your other plants. Secondly, take a photo of the pests (or webbing etc.) and send to info@yycplantdelivery.com within 24hrs of receiving your order. It is important to keep the plant in its original state it was recieved. We will assess the photo(s) and work with you to find a solution that works for both of us! 

 

If you believe there are other issues with your plant, send to info@yycplantdelivery.com  within 24hrs of receiving your order. We will try to help with the issue.

​Refunds not offered for exclusions such as fungus gnats, seasonal plants, sale items, requires TLC plants, acclimated imports or plants that have been repotted.

Once an order is processed and confirmed, this is considered a final sale.

Can I return or exchange my plant related product?

If you choose the wrong product or received a damaged product we will assist you with resolving the issue.

Any return must be advised/recieved within 2 days by email to info@yycplantdelivery.com. All live plants are a final sale.

Returns are accepted on unopened accessories only with a 15% restocking fee.

Where do I return my product? 

If a return is accepted, all returns must be sent back to us to your nearest pick up location. The address will be provided to you at the time of agreement. This must be within 2 days (for live plants) or 5 days (non live products) of receiving your order.

How is my refund processed?

​If a return is accepted, once returned to us we will arrange a refund in the payment that was received. Please note that such refunds can take up to 10 business days to process back to your original method of payment.

Other Terms and Conditions 

YYC Plant Delivery makes every effort to ensure that the content of this website is complete and current. However, YYC Plant Delivery does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. YYC Plant Delivery reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you.

YYC Plant Delivery reserves the right to cancel any orders containing any error, inaccuracy or omission. If the price of any product you order was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price. We thank you for being a customer and appreciate your understanding.

Lifetime Support

If you have questions about your plant at any point or are just not sure if it is doing something good or bad, we are always here for you to guide you in the right direction.

Shop FAQ
Shop - Delivery Options
Shop - Pick Up Option
Services- FAQ

What types of events do you have?  

Our services can vary throughout the year and is based on the availability of a location. To get the latest availability of our services, please fill out the form of the services you are interested in.

 

To view our services, please visit all the services we have to offer.
 

Is there a deposit fee for bookings?

Yes, we require you to pay in full for all our services that are shorter than 30 days from the scheduled event date. If your booking is well in advance, you are required to pay the deposit fee of 50% at the time the invoice is issued to secure your spot or the option to pay in full.
 

Can I cancel my service booking?

If a your selected service is booked in advance at least 30 days before a scheduled event date, a refund is available (minus the deposit fee) or receive a credit to use at a later time (products purchased for your event may be subject to a 20% fee charge).
 

Can I reschedule my services booking?

Yes, you can reschedule your workshop for a later date based on availability and time.

Does your team travel, if so is there a charge for travel? 
Yes, travel within Calgary and surrounding areas is FREE when booking for a service booking (minimum of $350 for a service booking). We do have the ability to travel outside of that radius however, travel fees do apply in certain situations.

 

Guest release and waiver

In order to participate in a YYC Plant Delivery Workshop (including all public and private events, hereafter referred to as a “Workshop”), your Host(s) require(s) you to accept this Guest Release and Waiver, which is effective between you and your Host(s) as of the date when you first book or participate in a Workshop, whichever happens first. All terms not defined here have the meaning given them in the YYC Plant Delivery. Terms of Service.
 

You represent that you are 18 years of age or older. If you have a minor as a Guest or attending our workshops, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of your Workshop, and have read this Guest Release and Waiver and agree to it on the minor’s behalf. If you are booking a Workshop on behalf of other Guests, you will ensure, and you represent and warrant, that each Guest on whose behalf you book has read and agreed to this Guest Release and Waiver, which shall apply to each of them as if the reference to “you” was a reference to him/her.

You understand and acknowledge that the Workshop(s) you sign up to do may be hazardous and may carry the risk of injury or illness, including sickness, physical injury, property damage, disability, permanent paralysis, and death.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN EACH WORKSHOP, INCLUDING EACH WORKSHOP IN YOUR IMMERSIVE EXPERIENCE, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE HOST OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE WORKSHOP, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN THE WORKSHOP.

Release and Waiver

You acknowledge and agree that:

  • You have reasonably assessed the risks involved in the Workshop(s) and have made an informed and voluntary choice to participate.

  • You alone, and not your Host(s), are responsible for determining your fitness for participating in the Workshop(s) and your ability to fully understand any directions or warnings presented.

  • You will not participate in any Workshop(s) when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that Workshop(s).

  • You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the Workshop(s). If you notice any hazard during a Workshop, you will stop participating in the Workshop immediately.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE YOUR HOST(S) FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH YOUR WORKSHOP(S), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

You intend this Guest Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the balance notwithstanding shall continue in full force and effect.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSTS PROVIDE THE WORKSHOP(S) “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOST(S) EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

Indemnification

You agree that if, despite this Guest Release and Waiver, you or anyone on your behalf make a claim against the Host(s) relating to a Workshop, you will indemnify and hold the Host(s) harmless from any liability, demand, loss, damage, or costs which the Host(s) may incur as the result of such claim.

You affirm that you HAVE READ THIS GUEST RELEASE AND WAIVER AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER, AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.

Services FAQ
Workshop FAQ
Workshops- FAQ

How often do you run workshops?  

Our public workshops can vary throughout the year and is based on the availability of a location. To get the latest public workshop dates, please subscribe to receive emails and follow our Facebook/Instagram pages.

You can also book a private workshop with us if you like. We recommend if you are a group of 6 or more, it's always nice to have that inclusive experience. To view our workshops, please visit our workshops we have to offer.
 

Is there a deposit fee for bookings?

Yes, we require you to pay in full for all our workshops that are shorter than 30 days from the scheduled event date. If your booking is well in advance, you are required to pay the deposit fee of 50% at the time the invoice is issued to secure your or the option to pay in full.

Can I book a private workshop at your shop?
At this time YYC Plant Delivery is an online business only. We do have a a few locations we partner with and can book at those locations but the main goal is to add us to your current event activity. That means we can bring the plant party to you! If you are interested in knowing more about our partnership locations, please let us know. 

Keep an eye out for our public workshops around Calgary and area.

 

Can I cancel my event booking?

If a workshop is booked in advance at least 30 days before a scheduled event date, a refund is available (minus the deposit fee) or receive a credit to use at a later time (products purchased for your event may be subject to a 20% fee charge).
 

Can I reschedule my event?

Yes, you can reschedule your workshop for a later date based on availability and time

 

How do I take care of my plants?
We provide  after care instructions to ensure your plants stay happy and healthy but if you need help, email us at info@yycplantdelivery.com
 

Guest release and waiver

In order to participate in a YYC Plant Delivery Workshop (including all public and private events, hereafter referred to as a “Workshop”), your Host(s) require(s) you to accept this Guest Release and Waiver, which is effective between you and your Host(s) as of the date when you first book or participate in a Workshop, whichever happens first. All terms not defined here have the meaning given them in the YYC Plant Delivery. Terms of Service.
 

You represent that you are 18 years of age or older. If you have a minor as a Guest or attending our workshops, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of your Workshop, and have read this Guest Release and Waiver and agree to it on the minor’s behalf. If you are booking a Workshop on behalf of other Guests, you will ensure, and you represent and warrant, that each Guest on whose behalf you book has read and agreed to this Guest Release and Waiver, which shall apply to each of them as if the reference to “you” was a reference to him/her.

You understand and acknowledge that the Workshop(s) you sign up to do may be hazardous and may carry the risk of injury or illness, including sickness, physical injury, property damage, disability, permanent paralysis, and death.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, YOU KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN EACH WORKSHOP, INCLUDING EACH WORKSHOP IN YOUR IMMERSIVE EXPERIENCE, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE HOST OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE WORKSHOP, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR PARTICIPATION IN THE WORKSHOP.

Release and Waiver

You acknowledge and agree that:

  • You have reasonably assessed the risks involved in the Workshop(s) and have made an informed and voluntary choice to participate.

  • You alone, and not your Host(s), are responsible for determining your fitness for participating in the Workshop(s) and your ability to fully understand any directions or warnings presented.

  • You will not participate in any Workshop(s) when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that Workshop(s).

  • You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the Workshop(s). If you notice any hazard during a Workshop, you will stop participating in the Workshop immediately.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE YOUR HOST(S) FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH YOUR WORKSHOP(S), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

You intend this Guest Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is held to be invalid, the balance notwithstanding shall continue in full force and effect.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOSTS PROVIDE THE WORKSHOP(S) “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOST(S) EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

Indemnification

You agree that if, despite this Guest Release and Waiver, you or anyone on your behalf make a claim against the Host(s) relating to a Workshop, you will indemnify and hold the Host(s) harmless from any liability, demand, loss, damage, or costs which the Host(s) may incur as the result of such claim.

You affirm that you HAVE READ THIS GUEST RELEASE AND WAIVER AND FULLY UNDERSTAND THE ASSUMPTION OF RISK, RELEASE, WAIVER, AND CONSENT CONTAINED IN IT. YOU FURTHER UNDERSTAND THAT YOU HAVE GIVEN UP RIGHTS BY AGREEING TO THESE TERMS, AND HAVE DONE SO FREELY AND VOLUNTARILY AND WITHOUT INDUCEMENT.

About Us

 We are a local family owned business and a life long love for plants founded from a desire for turning indoor spaces into live statement pieces. YYC Plant Delivery is your local online plant shop that's main focus is saving YOU time so you can enjoy the beauty of plants delivered right to your doorstep. 

Make sure to Follow us on Instagram and Facebook for our

latest updates and Weekly Arrivals. 

 

 

 

 

 

 

 

 

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