Frequently Asked Questions
How Much is the Delivery Fee?
Free delivery will automatically apply to all qualifying orders over $45.00 before taxes within Calgary and Free delivery to all qualifying orders over $50.00 for all Calgary Surrounding Areas. (High River, Okotoks, Airdrie, Langdon, Strathmore and Chestermere).
Any orders under $45.00, there will be a delivery charge of $10.00 applied to the total amount for Calgary Orders and a $15.00 delivery charge for all Calgary Surrounding Areas. (High River, Okotoks, Airdrie, Langdon, Strathmore and Chestermere).
We do not offer Delivery for rural areas.
What is our Delivery process?
You must provide your full address including unit numbers (if applicable). If you reside in an apartment, condo or suite, please note the following:
We require that you meet us in the lobby or main area at the time of delivery to receive your order.
For the safety of your plant, we will not leave this unattended.
If you do not provide a buzzer number, your order will not be fulfilled.
Use the Notes section for any special delivery instructions.
Please note, the delivery window cannot exceed 5 business days after the the confirmed order is ready if rescheduled.
For deliveries during the winter months, we will ensure that advance notice is provided for the delivery window on the day of and when delivery is on the way.
What Are Your Delivery Times?
Delivery days will vary based on number of ordered placed for city or town. However, please allow 2-5 business days for your delivery order. Delivery windows are below based on location:
Calgary Delivery Hours
Weekdays North Calgary Tuesdays 5:00 PM - 8:00 PM
Weekdays South Calgary Wednesdays 5:00 PM - 8:00 PM
Weekends Saturdays 12:00 PM - 4:00 PM
* Note: Weekday cut off time for delivery day of is 3:00 PM , Weekend cut off time for delivery day of is 10:30 AM
High River and Okotoks Delivery Hours
Fridays only from 5:00 PM - 7:30 PM
* Note: cut off time for delivery day of is 10:00 AM
Chestermere. Langdon, Strathmore, Cochrane & Airdrie Delivery Hours
Sundays from 12:30 PM - 4:00 PM
* Note: cut off time for delivery day of is 10:00 AM
Do you Offer Pick-Up?
Yes, we offer currently have two pick up locations One in Calgary (community of Wolf Willow SE) and One in High River (community of Montrose SE). The address will be provided to you in a separate email when your plant is ready for pickup. Please wait until ready for pickup confirmation is sent to arrange pick up.
If ready to pickup status orders are not picked up within 5 business days, your order will be refunded and the items will be returned to our inventory.
What Are your Pick-Up Windows?
Due to the nature of living plants, all orders must be picked up within 1 week of the confirmation order date.
Calgary Pick-Ups Hours
Mondays from 12:00 PM - 6:00 PM
Tuesdays & Wednesdays 10:00 AM - 4:00 PM
Thursdays from 4:00 PM - 6:00 PM
Fridays from 9:30 AM to 11:00 AM
Saturdays from 10:30 AM - 5:00 PM
Sundays from 4:30 PM - 6:00 PM
High River Pick-Ups Hours
Weekly Fridays drop-off by 2:00 PM - MUST be picked up with 5 business days
*times to be arranged
If you require an alternative date & time due to scheduling conflicts, please note this at checkout or reach out to us after completing your purchase at firstname.lastname@example.org.
Do you Offer Shipping?
We do not offer any shipping options at this time.
What is Combine to Order?
Combine to order is when you have multiple purchases that have not been delivered or picked up. You can select this option to have your order grouped together. At the time of your combine to order option, you will need to add the confirmation number of your previous confirmed order in the "add a note" section before you check out.
If your combined to order total purchase amount meets the free delivery amount, please email email@example.com for your delivery fee reimbursement. You will need to email all confirmation order numbers to have the refund applied.
How Do I Pay for My Order?
We accept E-Transfer, and Credit Card. You can select your option at checkout. If choosing to pay by E-Transfer, you must submit it right after order is placed. If an E-Transfer is NOT received within 30 minutes of your placed order, we will not fulfill your order.
Where do you E-Transfer my payment?
Please E-transfer your payment to firstname.lastname@example.org with your confirmation number (#).
Refunds / Return Policy
What is your Refund Policy?
All live plants are a final sale. We do our very best to source our plants responsibly and check all plants thoroughly. However, please feel free to reach out to us if there are any issues and we will address each situation on a case by case basis.
If you believe you have received a plant with pests, firstly isolate the plant from your other plants. Secondly, take a photo of the pests (or webbing etc.) and send to email@example.com within 24hrs of receiving your order. We will assess the photo(s) and work with you to find a solution that works for both of us!
*Refund not offered for exclusions such as Fungus Gnats, Seasonal Plants, sale items, or requires TLC plants, acclimated imports and Consign Plants.
*Once an order is processed and confirmed, this is considered a final sale.
Can I Return or Exchange my plant related product?
If you choose the wrong product or received a damaged product we will assist you with resolving the issue.
Any return must be advised within 2 days by email to firstname.lastname@example.org.
Returns are accepted on unopened accessories only with a 15% restocking fee.
Where do I Return my product?
All returns must be sent back to us to your nearest pick up location. The address will be provided to you at the time of agreement.
How is my Refund processed?
Once returned to us we will arrange a refund in the payment that was received. Please note that such refunds can take up to 10 business days to process back to your card.